Water Reminder & Tracker
Support
Contact
Write to me@josefwilhelm.com. We usually answer within two working days.
Frequently asked questions
I bought Water Pro but it is not active.
Open Pro in the app and tap "Restore purchases". Use the same Apple ID or Google account you bought with. If that does not help, write to us with the order number from your receipt.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before the period ends. Deleting the app does not cancel it.
Can I get a refund?
Refunds are handled by the store: Apple at reportaproblem.apple.com, Google in your Google Play order history.
How do I move my data to a new phone?
Your drink log is stored only on your phone. Use the export function in the settings, save the file somewhere you can reach from the new phone, then import it there.
I do not get reminders.
Check that notifications are allowed for the app in your phone settings and that reminders are turned on in the app. Reminders are scheduled on your phone itself.