EZ Meditation
Support
Contact
Write to me@josefwilhelm.com. We usually answer within two working days. If you write about a purchase, include the order number from your receipt.
Frequently asked questions
I bought Pro but it is not active.
Open the paywall in the app and tap "Restore". Use the same Apple Account or Google account you bought with. If that does not help, write to us with the order number from your receipt.
How do I cancel my subscription?
iPhone: Settings → your name → Subscriptions. Android: Google Play → profile → Payments & subscriptions → Subscriptions. On iPhone, cancel at least 24 hours before the period ends. Deleting the app or your account does not cancel it.
How do I cancel the free trial?
The same way as a subscription, in your App Store or Google Play settings, before the trial ends. If you cancel in time, you are not charged.
Can I get a refund?
Refunds are handled by the store: Apple at reportaproblem.apple.com, Google in your Google Play order history.
Do I need an account?
No. Without an account your sessions stay on your phone. With an account (email, Google or Apple) they are also backed up and show up on your other devices.
How do I delete my account?
In the app, open the account page and choose Delete account. See Delete your data below for details.